Your account 4

• Changing account details
• What are the benefits of creating an account?
• I can't login into my account.
• I see "Account Invalid" when I try to login

Work with us 4

• I’m a blogger and want to review your products — how can I request samples?
• I'm a Nail Artist - how can I request products for my kit?
• I want to work for you, how can I apply?
• Do you offer a pro program or discount code?

VIP Program 18

• What is the VIP Membership?
• What are the perks?
• TRY IT FOR FREE until the 1st of next month?
• Which gels and products are part of the VIP Membership?
• I am a VIP member how can I pay?

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All about our Products 12

• Are your products Cruelty-Free?
• Are your products tested on animals?
• Are your products Vegan?
• What does it mean that your nail polishes are 21-free?
• I can't find a product that I love. Do you discontinue products?

See all 12 articles

How to use our products 18

• What is the difference between soak off gel polish and one step gel?
• What is a One step gel?
• What is a soak off gel polish?
• How do I apply gel polish?
• How do I get the perfect manicure?

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Your order from A to Z 7

• I just placed an order. What’s next?
• I need to cancel or make a change in my order.
• Why is my order still processing?
• How do I apply a gift card?
• When do I receive email confirmation?

See all 7 articles

Payments 8

• In which currency are your prices listed?
• What is the Pay as you Go?
• What payment methods do you accept?
• Is my payment information safe?
• Why has my card been declined?

See all 8 articles

Exchanges & Returns 6

• How do I return my order?
• How do I send an exchange and get store credit for it?
• Did you receive my return?
• What is your returns policy?
• How long will it take to process a return?

See all 6 articles

Shipping 13

• Do you ship internationally?
• Do you offer Free Shipping?
• Do you deliver to PO box addresses?
• How do I track my order?
• How much are the shipping costs?

See all 13 articles

Issue with Order 2

• I have an issue with my order.
• I haven't received my order

Issue with the website 4

• I have an issue with the website.
• My VIP Status is not active
• I don't see my store credits
• I can not apply a discount code