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Changing account details
What are the benefits of creating an account?
I can't login into my account.
I see "Account Invalid" when I try to login
Work with us
I’m a blogger and want to review your products — how can I request samples?
I'm a Nail Artist - how can I request products for my kit?
I want to work for you, how can I apply?
Do you offer a pro program or discount code?
What is the VIP Membership?
What are the perks?
TRY IT FOR FREE until the 1st of next month?
Which gels and products are part of the VIP Membership?
I am a VIP member how can I pay?
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All about our Products
Are your products Cruelty-Free?
Are your products tested on animals?
Are your products Vegan?
What does it mean that your nail polishes are 9-free?
I can't find a product that I love. Do you discontinue products?
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How to use our products
What is the difference between soak off gel polish and one step gel?
What is a One step gel?
What is a soak off gel polish?
How do I apply gel polish?
How do I get the perfect manicure?
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Your order from A to Z
I just placed an order. What’s next?
I need to cancel or make a change in my order.
Why is my order still processing?
How do I apply a gift card?
When do I receive email confirmation?
See all 7 articles
In which currency are your prices listed?
What is the Pay as you Go?
What payment methods do you accept?
Is my payment information safe?
Why has my card been declined?
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Shipping, Exchanges & Returns
Exchanges & Returns
How do I return my order?
How do I send an exchange and get store credit for it?
Did you receive my return?
What is your returns policy?
How long will it take to process a return?
See all 6 articles
Do you ship internationally?
Do you offer Free Shipping?
Do you deliver to PO box addresses?
How do I track my order?
How much are the shipping costs?
See all 12 articles
Issue with Order
I have an issue with my order.
I haven't received my order
Issue with the website
I have an issue with the website.
My VIP Status is not active
I don't see my store credits