Your order from A to Z
You just placed an order and have some questions that require our help? We're here to assist you!
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I just placed an order. What’s next?
Congratulations and welcome! You will be receiving soon the best products/accessories! If you just placed an order on our website, you will receive an ord...
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I need to cancel or make a change in my order.
Within the hour following your order, we will do our best to assist you proceeding with any changes to your order. Any request shall immediately be add...
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Why is my order still processing?
All standard orders have a processing time of 1-3 business days. There might be different reasons why your order is still "unfulfilled" (bein...
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How do I apply a gift card?
If you are receiving an error while trying to use your gift card, it might be because your are trying to apply your gift card in the cart page. Any gift...
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When do I receive email confirmation?
After you placed an order on our website, you will receive an order confirmation email that will be send to the email address provided during order placemen...
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I have a coupon code. How do I apply it?
Your coupon code can be applied to the cart page after selecting your way to shop. Pick between "VIP Checkout" or "Pay as you Go" Check...
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When will my order ship?
All standard orders have a processing time of 1-3 business days. As soon as it is shipped, you will receive an email with a tracking number. You can tra...