Within the hour following your order, we will do our best to assist you proceeding with any changes to your order. 

Any request shall immediately be addressed to our Customer Service by email at help@madamglam.com to cancel or change an order that is in "fulfillment" status.

After this time frame, once your order reached the "open" status, we can't guarantee any changes to your orders. 

We regret that we are unable to cancel an order that is in Processing status.

For security purposes, we are unable to re-direct a shipped parcel to a secondary shipping address. Only you, as the final receiver, can contact the shipper and try to change the address.

If a shipper is unable to complete delivery to the original shipping address provided, the parcel will be returned to the fulfillment center and processed as a return (additional fees may apply).