A common reason for orders declining is due to the billing address details being entered incorrectly.

When you proceed to checkout, please make sure that all of your personal information matches the exact information on your credit card.

If some information doesn't match, the transaction will not go through.

We highly recommend contacting your financial institution to know more about why your payment might have been declined.

If you are still experimenting issues while checking out and you would like to speak with a customer service member directly, please email us at help@madamglam.com.