Once your order has been shipped, Madam Glam is not responsible for the package after the tracking information shows that it was successfully shipped or delivered to it's destination. 


If for some reason you did not receive it, we advise you to contact the shipping carrier for clarification first.

Free Courier Phone Numbers:

  • USPS: Call 1.800.ASK.USPS (+1(800)275-8777) Press 6 and then 4 for Customer Service
  • UPS: Call 1.800.PICK-UPS (+1(800)742-5877)
  • FedEX: Call 1.800.GoFedEx (+1(800)463-3339)
  • DHL Global Mail: Call +1(317)554-5191


Do note that we are always here to help you. If you have any question(s) or concern(s), please send us an email at help@madamglam.com and we will get back to you as fast as we can.